Return & Refund Policy

At Simply Gourmet, customer satisfaction and product integrity are at the heart of everything we do. We take great care to ensure that every order is prepared, packed, and shipped with the highest standards. However, due to the perishable nature of our gourmet products, certain policies are in place to protect both food safety and fairness.

This Return & Refund Policy (“Policy”) governs the return and refund process for products purchased from Simply Gourmet (“Simply Gourmet,” “we,” “us,” or “our”) through our Simply Gourmet e-commerce website. We prioritize your satisfaction with our truffle products and are committed to addressing any issues that may arise. By purchasing our products, you agree to the terms outlined in this Policy.

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FINAL SALE CLAUSE

Perishable Products – Final Sale

• All perishable products (e.g., caviar, truffles, foie gras, fresh items) are final sale and non-returnable.

• We are unable to offer refunds or exchanges on perishable goods unless there is an error or quality issue caused by us (see below).

 

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QUALITY CONCERNS OR ERRORS

If there is a problem with your order that is due to our error (e.g., incorrect item shipped, product defect, packing mistake), we are happy to offer a refund, credit, or replacement, even for perishable goods.

To qualify:

• You must contact us within 24 hours of receiving the order.

• Products must be kept in their original condition and not discarded before contacting us.

• We may request photos, packaging details, or return of the product for quality assessment.

Please note: Claims made after the 24-hour window may not be eligible for resolution due to the limited shelf life of our products.

 

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NO REFUND FOR LATE DELIVERIES

• We work with trusted third-party couriers such as FedEx, Purolator, and local courier services. However, we cannot guarantee delivery timelines, especially during peak seasons, weather disruptions, or unforeseen courier delays.
• Refunds will not be issued for delayed shipments due to courier-related issues, as these are completely outside of our control. We recommend placing orders early, especially for time-sensitive events or gifts.

 

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DAMAGED SHIPMENT/ INCORRECT ITEMS

• If your order arrives damaged or contains incorrect items, please notify us immediately with supporting photos. We will promptly address the issue and offer a replacement, store credit, or refund as appropriate.

 

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NON-PERISHABLE ITEMS

• Unopened, unused non-perishable items may be returned within 7 days of delivery.

• Products must be in their original packaging and in resalable condition.

• Return shipping costs are the responsibility of the customer unless the item was sent in error.

 

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FAILED DELIVERIES

• If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, and the product is perishable, no refund or reshipment will be provided.